Can I return items?

You are welcome to return items at your own cost if you are not happy with the quality -

If you are wanting to return damaged stock please report this via the website or email and our Credit Team will advise on the next steps for you.

If you are choosing to return the items due to other reasons:

I am sorry to see that you are not happy with the products, if you wish to send the items back please send them to the below address. Once received back we can then issue a full refund.

Please note this will be at your own cost and risk as per our terms and conditions:

RETURNS DEPARTMENT

Gainsborough Giftware

Caldicott Drive

Heapham Road Industrial Estate

Sandars Road

Gainsborough

DN21 1FJ

Please ensure to provide a copy of your Order Confirmation, noting the items being returned and the reason for return. Once back the returns team will process within 2 working days.

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