Despatching orders - 1-2 working days *. Free delivery on orders over £100 (+ VAT ) UK Mainland - More Information

Advice & Information

Below you will find our frequency asked questions split into separate categories customer services, delivery, orders, pricing & payment, product & stock, returns & damages and technical, if you can't find the answer to your question we are available Monday - Friday between 08:30 & 17:00 on +44 (0) 333 335 5054

Customer Services
What is your minimum order?
Privacy Notice
How do I see your trade prices?
I don’t want to order on the website, how else can I order?
Delivery Information
What does TBC mean in the delivery price?
When will I receive my order?
EU Customers
I am missing some items, what should I do?
Can I add to an order?
When will my order be dispatched?
Do you keep back orders?
Pricing & Payment
What does POE mean?
Do you have an RRP (Recommended Retail Price?)
Are bulk orders discounted?
What does priced per design mean? Is this for a set?
Product & Stock
I have found an item cheaper elsewhere
Do you have a CSV/EXCEL file for prices and barcodes? Or a product feed.
Can I use your images?
Can I choose a colour/theme if the item is assorted or a random assortment?
Returns & Damages
I've received my order but some of my items are damaged
Can I return items?
How to report damages/faults
What is the time limit for reporting damaged items?
Cookies Policy
I am having problems using your website or logging in to my account
How do I change my personal details, password, email address, contact details?

Can't find what you are looking for?

Visit Our Trade Only Christmas Showroom

Browse our unrivalled collection of wholesale Christmas gifts and decorations at your leisure with refreshments and be inspired by visual displays in our 2,500 sq ft trade only showroom.

Located in Gainsborough, Lincolnshire, United Kingdom by appointment only.